![]() The answers are also used to come up with numerical ratings of how a company is performing or meeting customer expectations. These types of questions are used to collect quantitative data, which can be mapped out on charts or graphs. Sometimes they’re in pursuit of a fact, and sometimes a decision. Now, let’s define exactly what they are and in what scenarios it’s better to use them.Ĭlosed-ended questions require one specific answer - either a yes/no or a choice between a few options. We’ve briefly touched upon closed-ended questions just to compare with open-ended ones.
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